Shipping Policy

Effective Date: March 13, 2025

At Venussora, we are committed to delivering your products in a timely and efficient manner. Please review the following Shipping Policy for detailed information about our shipping practices and procedures.

1. Shipping Locations

We currently offer shipping to the United States and international locations. International shipping is available to select countries. Please check the available shipping options at checkout for your specific location.

2. Shipping Methods and Costs

We provide a variety of shipping options, including standard and expedited shipping, to meet your needs. Shipping costs are determined based on the destination, shipping method selected, and the weight of your order. Shipping charges will be displayed at checkout before you confirm your purchase.

Shipping options available:

  • Standard Shipping: Estimated delivery time of 5-7 business days.
  • Expedited Shipping: Estimated delivery time of 2-3 business days.
  • International Shipping: Delivery times vary depending on the destination country and the shipping method selected.

Shipping fees:

  • Shipping costs will be calculated during checkout based on the size and weight of your order, as well as your shipping address.
  • Free shipping promotions may be offered periodically. Please check our website or subscribe to our newsletter for updates on special offers.

3. Order Processing Time

  • Processing Time: All orders are processed within 1-2 business days from the time they are placed. Orders are not shipped on weekends or holidays.
  • Order Status: Once your order has been shipped, you will receive a shipping confirmation email with tracking details. You can also track your order through your Venussora account or the tracking number provided.

4. Shipping Delays

While we strive to ensure timely delivery, shipping times are estimates and may be affected by factors beyond our control, including but not limited to:

  • Weather conditions
  • Customs processing for international orders
  • Carrier delays or holidays

In the event of a significant delay, we will notify you via email and work with the shipping carrier to resolve the issue. If you have any concerns about your order, please reach out to our customer support team at info@venussora.xyz.

5. International Shipping

  • Duties and Taxes: Customers who place orders for international delivery may be subject to import duties, taxes, or customs fees. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees. Please check with your local customs office for more information on applicable duties and taxes.
  • Shipping Restrictions: Certain products may be restricted from international shipping due to local regulations. If any restrictions apply to your order, we will notify you and issue a refund if necessary.

6. Shipping Address

  • Accurate Information: Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or errors caused by incorrect address information.
  • Address Changes: If you need to change the shipping address after placing your order, please contact us immediately at info@venussora.xyz. We will do our best to accommodate the change, but we cannot guarantee that changes will be made once the order has been processed or shipped.

7. Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us immediately at info@venussora.xyz. We will investigate the situation and work with the carrier to resolve the issue. Please note that any claims for lost or stolen packages must be made within 30 days of the shipping confirmation email.
  • Damaged Packages: If you receive a damaged product, please contact our customer service team within 7 days of delivery. You may be asked to provide photos of the damaged item and packaging. We will arrange for a replacement or refund for any damaged goods.

8. Delivery Issues

If there are any issues with your delivery, such as missed deliveries or incorrect shipments, please contact our customer service team at info@venussora.xyz. We will work with the carrier to resolve the issue and ensure that you receive your order.

9. P.O. Boxes and APO/FPO Addresses

We currently do not ship to P.O. Boxes or APO/FPO addresses. If you have an alternative shipping address, please provide it at checkout.

10. Contact Information

If you have any questions or concerns about your order or shipping, please feel free to contact us: