Sales Policy

Effective Date: March 13, 2025

At Venussora, we are committed to providing high-quality products and exceptional customer service. This Sales Policy outlines the terms and conditions that apply to all purchases made through our website or any of our authorized sales channels. Please read the following information carefully before completing your purchase.

1. Product Availability

All products available for sale on the Venussora website are subject to availability. While we make every effort to ensure that our product listings are up to date, we cannot guarantee that a product will be in stock at the time of purchase. In the event that a product is unavailable, we will notify you promptly and offer an alternative, or refund the purchase price if payment has already been processed.

2. Pricing

  • Pricing Accuracy: All prices listed on the Venussora website are in U.S. Dollars (USD) and are subject to change without prior notice. We strive to maintain accurate pricing; however, in the case of an error, we reserve the right to correct the price and notify the customer before processing the order.
  • Sales Tax: Sales tax will be applied to your order based on the shipping address and local regulations. The tax amount will be displayed at checkout.
  • Promotions and Discounts: From time to time, we may offer promotional discounts or sales events. These discounts will be clearly indicated on our website or via marketing communications. Discounts are subject to availability and may have expiration dates or limitations.

3. Order Confirmation and Payment

  • Order Confirmation: Once your order is successfully placed, you will receive an email confirmation with the details of your purchase, including the order number, product(s) purchased, and total amount charged.
  • Payment Methods: We accept the following payment methods:
    • Credit and Debit Cards (Visa, MasterCard, American Express)
    • PayPal
    • Other online payment services as available at checkout
  • Payment Authorization: Payment is processed at the time of purchase. If there is an issue with your payment or authorization, we will notify you promptly.

4. Shipping and Delivery

  • Shipping Methods: We offer various shipping options, including standard and expedited shipping. Shipping costs will be calculated at checkout based on the delivery address and chosen shipping method.
  • Processing Time: Orders are typically processed within 1-2 business days. Shipping time will vary depending on the destination, selected shipping method, and product availability.
  • Delivery Issues: If there is any issue with the delivery of your order (e.g., delayed or missing package), please contact our customer support team at info@venussora.xyz. We will assist in resolving the issue with the shipping carrier.

5. International Sales

  • International Shipping: We currently offer international shipping to select countries. Shipping fees, delivery times, and customs duties may vary by country.
  • Customs Fees and Taxes: International orders may be subject to import duties, taxes, or customs fees that are not included in the purchase price or shipping fees. These charges are the responsibility of the customer.
  • Restricted Items: Certain items may be restricted from international shipping due to local regulations. If this applies to your order, we will notify you promptly and issue a refund.

6. Customer Responsibilities

  • Accurate Information: Customers are responsible for providing accurate and complete information when placing an order, including shipping addresses, contact information, and payment details. We are not liable for any delays or issues caused by incorrect or incomplete information.
  • Product Use: Customers are responsible for ensuring that the products they purchase are used in accordance with the manufacturer’s guidelines and instructions. Venussora is not liable for any damage or injury resulting from improper use.

7. Returns and Cancellations

Please refer to our Refund and Return Policy for detailed information on returns, exchanges, and cancellations.

  • Order Cancellation: You may cancel your order within 24 hours of placing it, provided it has not yet been processed or shipped. After 24 hours, cancellation may no longer be possible, and you will need to follow the return procedure after receiving the product.

8. Warranty and After-Sales Support

  • Warranty: All Venussora products come with a standard manufacturer’s warranty, the length and terms of which may vary by product. Please refer to the warranty documentation included with your purchase for details.
  • After-Sales Support: Our customer service team is here to assist you with any questions or issues regarding your purchase. Whether you need help with setup, troubleshooting, or warranty claims, we are committed to providing the support you need. Reach out to us at info@venussora.xyz for assistance.

9. Limitation of Liability

To the fullest extent permitted by law, Venussora shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products, including loss of data or business profits. Our liability is limited to the amount paid by the customer for the product in question.

10. Modification of Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage customers to review this policy periodically to stay informed about our terms and conditions.

11. Contact Us

If you have any questions or concerns about our Sales Policy or need assistance with an order, please contact us: